Terms of use

Terms for using SimplyWayfinding

SimplyWayfinding is a wayfinding platform operated by Allen Gibson. It provides hospital wayfinding guidance through QR links, search and route instructions.

Last updated: 23 July 2026

Development and testing

The service is in development and testing. Routes and interface features may change as the map data is reviewed, corrected and improved.

Wayfinding guidance

SimplyWayfinding provides route guidance, not live positioning. Your location is based on the start point you choose or the QR code you scan. It will not automatically update as you move.

Routes may not reflect temporary closures, lift outages, construction work, corridor restrictions, locked doors, restricted areas or other temporary site changes. Follow physical signs, barriers and instructions from hospital staff.

If a route appears unavailable, unsafe or inconsistent with the physical site, stop using that route and ask a member of staff, receptionist or volunteer for help.

What the service does not provide

SimplyWayfinding does not provide medical advice, emergency assistance, clinical information, appointment information or waiting-time information.

In an emergency, seek immediate help from hospital staff or call 999 where appropriate.

Accessibility and stair-free routes

The "Stair-free" option means that the calculated route avoids known stair connections where the map data supports this. It does not guarantee that the entire route meets every individual accessibility requirement.

The service does not currently receive live information about lift failures or temporary access restrictions. If you need accessible assistance or the route is unsuitable, ask staff for help.

Accuracy and availability

Reasonable efforts are made to keep route data accurate and the site available. Complete accuracy, uninterrupted availability and immediate updates for every site change cannot be promised.

Routes may be changed, corrected, temporarily removed or suspended where needed for safety, accuracy, testing or maintenance.

Acceptable use

Please do not:

  • misuse the service or interfere with its security or availability;
  • knowingly submit false, abusive, unlawful or harmful feedback;
  • attempt to access non-public systems or data;
  • copy, scrape or republish the service in a way that misleads users.

Intellectual property

The SimplyWayfinding software, route configuration, page design, written content and original branding are protected by applicable intellectual property rights.

Any NHS or third-party names, logos, map material or other protected content remain the property of their respective owners.

External services

SimplyWayfinding relies on third-party service providers, including Netlify, for website hosting, Web Analytics and feedback submissions. More information about how personal information is handled is available in the SimplyWayfinding Privacy notice.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Nothing in these terms affects your statutory rights.

Subject to that, SimplyWayfinding is provided as development and testing wayfinding guidance. It should be used alongside the physical site, signs, barriers and staff instructions.

Changes and contact

These terms may be updated as the service changes. The updated page will show a new last-updated date.

Contact SimplyWayfinding at info@simplywayfinding.com.

These terms are governed by the laws of England and Wales.